Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. When i go into settings on my phone for the VM Hub it says registration failure. Hi all Hopefully someone can assist. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. when I try to register its says account closed as it recognises my email address from my precious account. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. Hi All, I have been experiencing temporary issues with internet over the past 24 hours. My virgin Mobile account allows you to manage your virgin mobile services. More than. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Kind Regards,Hi, I'm seeing SYNC Timing Synchronization failures and RCS Partial Service errors in network log and wondered if anyone could assist please. This was to no avail and any attempts to change the password and/or log-in are proving futile. Thank you Barry. This was to no avail and any attempts to change the password and/or log-in are proving futile. received or transmitted using Virgin Media Store; d. 4 and 5ghz working, internet registration failure, telephony disconnected. Need to change broadband account email address in My Virgin Media App Monday; Help in My Virgin Media App a week ago; Can’t create a myvirginmedia account in My Virgin Media App 3 weeks ago; Re: No account number in My Virgin Media App 3 weeks ago; back with virgin and when i try and use my virgin media i get old account. Thanks for your post, graeme81, The password would have been created at the point of sale, if the SIM is linked to your media account then it will be the same password you use for your media account. com or icloud. Click the lower link (Share Live Graph) then click generate. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that this has been your experience with us. In the last couple of weeks I've not been able to get messages to only 1 of my contacts who doesn't have a smartphone. Using the quick sign-up proces s, you can also agree to the No Win, No Fee. Some Virgin Media email users have been unable to access their inboxes for over two weeks, with no date for when the issue will be fixed. for the second time in a day. Hi Any change you could complete my account registration for me please? I'm stuck on the part where the system says it has sent a confirmation email to my email address but one never arrives. Thanks for coming back to us HelenPerks362. Hi, Order a home kit for broadband and tried to register a new account to track my order; after filling the form with a valid password an - 5028655 We would like to show you a description here but the site won’t allow us. 33 EDT. Have tried numerous passwords, all meet the criteria but no. Help and support. Our teams are working flat out to fully restore all emails as soon as possible. Possible solution to help with the above is WiFi calling. I look to be having the same issues as others with Time Synchronization failures. I recently bought Virgin Media 200 Mbps and have the same issue. I'm experiencing constant dropouts on my Virgin Media connection. Tue 4 Apr 2023 // 09:20 UTC. From what I have read, it seems the issue lies outside of my home network and would require an engineer visit to the local box. I did look at that but the Power(dbmv) on all my DS bonded channels are between 0-1. It cuts out then takes 10 seconds to 5 minutes to reconnect and then it immediately disconnects again. Policy Overview. I've seen lots of others have had the same problem. What a saga, history of my endeavours to get Virgin Media are here:. SpeedRe: Virgin Mobile Account Registration Problem. Change your browser. Tue 4 Apr 2023 // 09:20 UTC. . Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. Some Virgin Media customers have been having problems since late last night. Hi all, recently got Virgin Media broadband and home phone and connected it all up. Can we ask if you have rebooted your hub at all, or left this off for a period of time (preferably overnight) to see if the red light disappears at. 21 EDT. on 06-10-2023 22:13. We would like to show you a description here but the site won’t allow us. In this. The issue began at about 10:30 GMT prompting thousands of. The first ~9 months or so of my contract were absolutely fine but now, 12 months down the line, my internet cuts out intermittently, sometimes for 10-15 minutes, sometimes until the next day. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. b) Currently under trial is full FTTP. On our wavelength. * Call costs may vary. . 5Gbits/sec Ethernet port for even faster wired connections. VM network has two flavours of FTTP. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. Cancelling service failure on 21-02-2022 10:30. The story of Virgin Cola, Richard Branson’s bold attempt to take on Coca-Cola and Pepsi at their own game. It means the outages occurred over a roughly eight-hour period this morning. Any ideas - 5197518Hi for the last few weeks/months I've been experiencing a ton of regular drop outs. If there are no registration marks on your material, you will encounter errors and can simply turn this setting off. Virgin 'completes' gigabit upgrade. After that £8. I've done this and still. Downdetector UK. We would like to show you a description here but the site won’t allow us. e. Access your bills, diagnose faults and manage your package. More help. . After several attempt, I had to give up the registeration. I see you've tried different HDMI ports, but have you tried a dif. Keep being told my email address is already linked to an account (I also tried two different email addresses and got the same message), and then when I try to reset my password and enter my DOB/account number etc, I get a message saying my details. Virgin Media has promised to ensure all its agents are fully equipped to offer advice on the Poodle vulnerability, after a security expert exposed the failure of outsourced Indian call centre staff to explain and fix the problem. If it’s not a technical issue you need help with then we’re here to support you on. Back to For the home. If that's the case - don't. My Virgin Media makes managing your account easier with all your information in one place. Step 1. Solved: Been with Virgin for a long while with no issues, next door neighbor has virgin installed Friday, and at the same time I lose all - 5038211We would like to show you a description here but the site won’t allow us. of Justice Office on St. Welcome to the Community and thank you for posting. Confirm your details and answer the security question. Customers across the country were reporting a complete failure of their broadband service for. Both have had the green screen of death. Switch to eBilling and save yourself £21 a year. . Hello EdLeigh92. Broadband, TV and phone; Broadband and phone; Broadband only1 ACCEPTED SOLUTION. - VM Contract Summary sheet. 109. In a statement at 5. 1). It's been happening for almost 3 months now. on 02-04-2021 13:06. Next, tap Check. Rebooting the hub seems to help, but frustrating to have to do and highly disruptive to work. After many calls they finally advised to. They speculated that a failed update of Microsoft's Exchange Server on Sunday was involved and that VM has been restoring mail from a backup ever since. If you do not register that you are affected by an outage, you will not receive a bill credit. Today I also got a virgin msg that I have hit my spending cap. This is extremely aggravating especially when doing things that require constant use of decent. Here's my network log. Virgin Media employs around 12,000 people directly in the UK and is part of. on 18-03-2022 15:09. Hi rcvm . I have run a diagnostics on my router from my home PC and have WiFi 2. Virgin Media Inc. virginmedia. 2) Yes, I know my account number and the Area Code. com are interchangeable so you should still receive email addressed to either. It means the outages occurred over a roughly eight-hour period this morning. If you haven't then you need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone. For example ITV4 at - 5294755To claim compensation from Virgin Media, all you need to do is complete the forms on the main part of the website here. on April 16th, 2008 on 22-12-2022 20:02. One of the ways of solving sync timing synchronization failure is by carrying out a power cycle or what is commonly referred to as a reset. @GeneTunney wrote:. As a Virgin TV customer, this app lets you: • See what’s on using our live television guide. Hi, We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. To run a test they, say: 1. Compare TV, broadband plus phone; Oomph bundlesSYNC Timing Synchronization failure. Virgin Media: Virgin Media UK Failure to complete scheduled installation several times London, Other : 17th of Nov, 2010 by User434468: I called Virgin Media in London UK on 16 September 2010 and arranged with them to install the internet service in my flat The earliest they could do was on 28th September. Options. Reply. Some years ago I bought a Nokia 1112 mobile online from Virgin Mobile with £5 credit pre-loaded & a further £10 credit by way of a voucher included in the box. Enter the code we just sent to your mobile (keep in mind, the code’s case sensitive) Step 4. SYNC Timing Synchronization failure - Loss of Sync. We would like to show you a description here but the site won’t allow us. Some things you can do are: View your current and previous bills. Had a text today about maintenance scheduled in the area for Friday. 3 weeks ago. If you go to Settings > System > Standby Power, you can adjust the time that the box goes into standby mode from the current 4 hours to either 5, 6 or 24 hours. You'll be asked to enter both your eight digit Virgin Media account number and your surname. My Virgin Media makes managing your account easier with all your information in one place. I have an LPA for my mum who is a Virgin Media account holder. Entertain me; Broadband Deals. Rodriguez was advised of his rights on November 18 in V. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. Good morning. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. We would like to show you a description here but the site won’t allow us. Hi all, I gave my 30 days notice due to my contract coming to an end and the out of contract price was a little extreme. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. It supports Wi-Fi 6 and also includes a 2. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. Harrison99. 2. And if you are already registered for fixed, make sure you also have your Username. If you are still having issues, please make your own. 2 Virgin Media has. Access your bills, diagnose faults and manage your package. We would like to show you a description here but the site won’t allow us. Requesting CM IP address - Home Move. As subject. select Password, enter new password and select Done. Dept. Got all my info but can't set up my Virgin Media Account as it tells me I can't use the password. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. I. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete. Older VM coax cable in Virgin TV 360 3 weeks ago; Need to order replacement remote but every route is broken or a dead end in Virgin TV V6 4 weeks ago; Moving TV in Virgin TV 360 a month ago; Virgin TV Control App in TV on the go 21-09. Disinterested, unwilling to help and 'I could not care less' company culture. According to the latest official figures. Remedies: If you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. this issues started a few days ago , the internet was cutting out and then coming back. If the Base (Power) light is red, the hub may be overheating; if you notice the. We would like to show you a description here but the site won’t allow us. Forum Team Options. Welcome to the Community and thank you for posting. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Recently agreed email renewal offer and received Contract Information & Contract Summary documents. upgraded to 13pro and using my original sim since a week ago with no problems but today I keep getting a pop up saying SIM FAILURE. 2. 4 day wait for a technician to come - 5248389 Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media. Country. All forum topics; Previous topic; Next topic; 57 REPLIES 57. • Watch up to 100 live TV channels including TNT Sport, Sky Cinema, GOLD and Sky Showcase, depending on your package. com, @ntlworld. . If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. Register . This is a common and effective way to try and control web traffic and customer volume. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. ComReg said this claim is at odds with. Good luck! Sorry to hear your installation was delayed, so I can take a closer look at your complaint I've popped you over a private message. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. 9. Virgin Media has been hit by a widespread broadband outage in the U. The issues have been ongoing since Sunday evening, although at least one reader has reported receiving their mail since then. Select the service you wish test. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. Virgin Mobile sign in. 1 Kudo Reply. Phone. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. There are different fixes to your problem, and here is a full list: Check internet connection. Tens of thousands of UK Virgin Media customers were unable to access the internet or make calls on Tuesday morning after its broadband and telephone services temporarily went down. I do apologise that you've been having some issues with your online account. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy do the channels not play on the virgin webpage? Every channel loads and freezes instantly and never starts again. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Access your bills, diagnose faults and manage your package. Virgin Media Television's claim over eir's alleged failure to pay a €2. Hi all, I have a tech visit booked for Tuesday so I’m only asking out if interest to see if anyone else has experienced similar. We have now completed her. I know this because I saw this a year ago when I raised a complaint, and there's been many other reports in this forum. Once it’s fully on, turn it off again. Hi, my hub 3 has a registration failure. State in the complaint that if VM will not agree to this you require a "deadlock. If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them! Especially now, as I send and receive many once-a-year Christmas messages to friends worldwide who still only have my virgin email address, I would have expected Virgin to give me warning. 49K; 404; 728; David_Bn. The V. Downdetector UK first revealed a spike in reports of issues with Virgin Media at around 6. 50 EDT. VM BB TV Landline. Also have - 4959490Hi All, first post here, and its for syc timing errors. Register or Login. 8) and CloudFlare (1. Email address. I was contacted by a fella who said he was calling from Virgin's outbound retentions team and he can see I had setup a disconnection for the date I had requested and wondered if h. Network Log Time Priority Description 08/06/2023 12:33:38 critical Received Response to Broadcast Maintenance Request, But no Unicast Maint. Engineer was out today and replaced the Hub 3. One of the benefits of Virgin Media Business is apparently that you're assigned an installation manager, I've experienced this, it's someone in the Philippines who does absolutely nothing to progress the installation (apparently. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Options. Some customers were still reporting problems on. on 23-07-2023 22:16. net password. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. 40 to cover the first few days (payment trigger time). I don't work for Virgin Media. Last modified on Tue 30 May 2023 09. Access your bills, diagnose faults and manage your package. Your account number and area reference are on this welcome email or on your monthly bill. uk. - VM Contract Info sheet. Broadband deals. I repeated "Complete Registration" and "Forgotten Password" "Link Expired" "E-mail not received" procedures dozens of times with employees. My phone number and email have been verified and accepted but when I go to complete my registration, my email address is accepted but my password is not. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM by phone but I'm not getting anywhere fast. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Sign in . . 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Joining in. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. Despite a number of live chats, complaint, and what’s app messages I’m no further forward is there anyone. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Virgin Media Help - Get help, tips and advice to m. I have checked the hub (using as a router only) and can see that the message for internet states Registration failure. That's it!We would like to show you a description here but the site won’t allow us. 28/09/2022. Good Morning. Sign in . on April 16th, 2008Virgin TV Go App asking to register same device every time. J. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. I can't get any further. Do not post the resulting output here but instead just confirm if it is successful or not. Networking and WiFi. Hi All, first post here, and its for syc timing errors. Some Virgin Media email users have been unable to access their inboxes for over two weeks, with no date for when the issue will be fixed. Go to solution. 83 per day if we don’t install your services on the promised day until installation’s completed. Enter the email address or the mobile number you gave us when you joined Virgin Media. Compare TV, broadband and phone; Oomph bundlesSadly I spoke far too soon. Sign in . Options. The US-based launch company did not provide any. I phoned the helpdesk and was told that it was not possible to register until the broadband was actually installed (the Email doesn't say this), but I suspect it's actually because I used. £5. 2) Yes, I know my account number and the Area Code. A. Service status. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed;Virgin email users have found their messages disappearing in a major outage. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. Account - Cable. We've seen. select Password, enter new password and select Done. Mobile Your Account. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. The problems appear to have started shortly before 6pm last night, according to. The verification email has been successfully sent. Looking at the network log, it repeatedly shows 'SYNC Timing Synchronization failure'. I recently bought Virgin Media 200 Mbps and have the same issue. My Virgin Media makes managing your account easier with all your information in one place. I get a lot of service interruptions on my broadband. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. £29. Hi @johnstars. co. I cannot speak to Virgin anymore its so depressing and stressful. I am sorry to hear you have been unable to register for an online account. VM have recently updated My Virgin Media and you should be able to update it by logging in there. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. • Download selected TV shows and watch offline. Vonage 2nd line. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. Follow the. Some Virgin Media customers have been having problems since late last night. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 187000000 6 38 256 qam 7 2. at least with SKY you only lost one service at a. Hi - my VM equipment is being installed this Thursday. Virgin Media Inc. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. Typically we would advise setting up your online account after your installation. HELP! My Virgin mobile suddenly says 'SIM card registration failed'. Account - Mobile. Virgin also said the 30-day notice period for cancellation was standard practice and was recognised as legitimate. 2-600 et seq. The warnings come together in intervals of 2-4 hours at which time I've noticed breaks in catch-up tv and other internet based dervices. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. 12/01/2022 I gave notice to Virgin to disconnect, and I received confirmation in writing. In this case, pick new DNS servers from our Free & Public DNS Servers list and update the servers on your computer or router. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Make sure you have your account number for your Broadband/TV/Home phone (fixed), mobile or both ready to hand. If you have checked this and it still does the same I would recommend checking our TV GO page here to see if there is. Virgin Media Mail operates several email domains, including @virginmedia. Hi rcvm . So I am really hoping someone can help me, I've been trying since December 2022 to try and create an account as I'm new to virgin media. net password. Options. Tue 4 Apr 2023 // 09:20 UTC. Shop. At first I thought it was my iPhone so did all the usual forget network/restart etc. Recover my username. uk. Unfortunately this has not been applied to my account by virgin media unclear why not applied. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. They still receive other messages and are able to send me messages fine. Here we take a look back at Virgin’s. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Today my texts are not getting sent I have tried several times while I have only used 96 texts up till now out of unlimited. We would like to show you a description here but the site won’t allow us. _____ After a MacOS/iOS update, it may auto turn on Automatic Proxy Discovery for all Wi-Fi networks - so turn it off in network settings as per message 7. A Register reader has raised concerns over UK ISP Virgin Media's password policies after discovering he couldn't set a password longer than 10 characters or one that includes non-alphanumeric characters. 1 or otherwise obtain a proper registration card or other evidence of registration as required by Chapter 6 (§ 46. Tue 4 Apr 2023 // 09:20 UTC. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. However they didn't. 7 million, court papers show. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. I'm new to Virgin and don't yet have systems installed. We would like to show you a description here but the site won’t allow us. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. The thread demonstrated that Power of Attorney can be set up very quickly and easily through Private Messaging. No, not Jeff Bezos, though he did that too, apparently. Go to solution. I have been having issues with Virgin Media broadband for 2 weeks now. . Since upgrading to Hub 3 we've had intermittent internet failures. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Thanks for your post and welcome back to the community. Hi Chrisntrace, A warm welcome and thanks for posting on our community forums. All of these services work better over wifi. 1. still getting the same issue. com -u username:password. Can anyone from the VM team help me to get tha. ModTeam. VM told some customers yesterday: "You are now able to send and receive emails. Virgin Media Help - Get help, tips and advice to m. We would like to show you a description here but the site won’t allow us. switched it off for 10 mins and then turned it back on etc etc. Infuriatingly, before I had time in a busy week to follow the trail further, I found that when I connected my laptop at another physical location on a mobile phone data network, the problem had disappeared. Replace your old or faulty kit. 1. Hey all, today’s Tedium is a refreshed piece about a guy who recently saw the edge of space for the first time. select the email account for which the password is to be updated. I'd already looked at that link but, like the original owner of the thread, I would prefer to send an LPA code rather than the original document. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Published. In answer to your questions: 1) When I click on 'View your bill' I get the 'Sign in to Virgin Media' page. (Keep hold of the power button while doing this) Keep holding the power button in when the Welcome screen appears for 5 seconds and then let go.